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PoliciesCumberland YMCA Code of ConductCode of Conduct July 1, 2022
Software PoliciesPrivacy PolicyTerms and Conditions of UseThe Cumberland YMCA cares about all of our families and children and is dedicated to supporting strong, healthy families. The following youth guidelines have been added to our policies so that your children will be cared for and supervised properly:
Membership
Facility Use
Wellness Center
Group Fitness
Aquatics MAIN POOL
WARM POOL
*All other facility age guidelines apply. Locker Rooms
Inclement Weather Delays and ClosingsINCLEMENT WEATHER POLICY
The Cumberland YMCA will always put the safety of its members, program participants, and staff first when decisions need to be made concerning inclement weather. When inclement weather poses a threat, the YMCA may adjust or cancel scheduled hours of operation, programs and/or special events. If such circumstances occur, please check with the following for additional information. We thank you for your understanding and cooperation.
Guest Pass Policy Welcome to the YMCA of Cumberland. Please remember that our first priority is to serve our members who have made a commitment to the Y by joining. Free guest passes are provided to facility members 18 years and older for them to recruit new members.
Refunds Monthly Membership fees are non-transferable and will not be refunded beyond 3 months after payment has been processed. Annual memberships are non-refundable and non-transferable.
Cancellation and Facility Use Dues are continuous every month regardless of use of the YMCA until the proper change procedure is followed. Cancellation must be submitted on the required Membership Cancellation Form in person or by email at least 30 days prior to the next draft date. Cancellation via phone is not permitted. Cancellation is not complete until written confirmation is provided by the YMCA. You are responsible for checking your bank and credit card accounts to ensure that automatic payments have been stopped.
Returned Dues All electronic drafts that are returned and not resolved prior to the next draft date will have their membership cancelled. If your draft is returned, it will be resubmitted again in an attempt to collect your dues. The YMCA is not responsible for any other collection/bank fees assessed by individual banking institutions. In order to reinstate a membership, all outstanding balances must be paid in full.
Sport / Aquatic Program Credit Guidelines
Caregivers Caregivers are required to stay with the member they are accompanying throughout the visit. Caregivers such as nannies and adult assistants will be required to have their own membership for personal use of the Y facilities. They are not included, as caregivers, in any membership, including family memberships.
Unauthorized Use Anyone caught assisting a non-member into the facility in an unauthorized manner will have their membership revoked.
Dependent ages on a Family Membership Family memberships are available to 2 adults and all dependent children under the age of 18 living in the same household. Children ages 18-21 who are enrolled in college full time may be included in the membership.
Multi Sibling benefit A multi sibling benefit of 15% is available to family membership holders for session based programs. Families with more than one child registered will receive 15% off program fees for the 2 nd , 3 rd , etc. child. Discounts are only applicable for the same session and the same program.
Service Animal Policy Any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability, is allowed in our facility. Service dogs are allowed to accompany the handler to any place in the building or facility where members of the public, program participants, customers or clients are allowed.
Emotional support animals, comfort animals and therapy dogs are not service animals under Title II and Title Ill of the ADA, and therefore are NOT allowed in our facility. Pets and all other species of animals or dogs that are not service animals are NOT allowed in our facility. Music Policy The YMCA desires to host a family friendly environment where all ages can enjoy their experience. To foster this atmosphere, a music policy has been instituted. Music devices should be used with headphones and set at a volume that does not disturb other members. Music should only be amplified during a scheduled YMCA class or program.
Military InitiativeThe Cumberland YMCA would like to thank all those in the military and their families for their commitment and sacrifice for our country. The Cumberland YMCA welcomes Active duty military personnel on leave and their immediate family members to workout at our facility for up to 30 days at no cost. Active military identification for the family must be presented and the individuals must complete the guest waiver form.
Anyone who refuses to comply with any of the requests listed above may be asked to leave the premises by a Director, Coordinator, or other supervisory staff. Staff will call the police to escort anyone from the facility or grounds who refuse to leave when asked or whose behavior or actions might jeopardize the safety of others. Egregious or frequent problems may result in a no-trespass order being issued by the Cumberland City Police.
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