We Have Heard You!
January 19, 2017
The Warm Water Pool is making us itch…
We appreciate your patience as we work to find a better chemical balance and the proper filtration to occur in the warm water pool. Please make sure to shower as soon as you can to wash any chemical residue away.
Where did the foam roller go?...
If you remove equipment from the multi-purpose room, please be sure to return it back to its right home. Jump ropes, resistance bands, balls, light hand weights and other items belong in the multi-purpose room.
A number of our key staff completed a “Listen First” training held here on Thursday, January 12th lead by Shelly Minnigh. We look forward to implementing the “Listen First” tools as we improve our customer service.
Jump, Jump, Jumping…
We’ll find another jump rope for your use.
The Locker Room is COLD…
The air temp is the Locker Room is set to 70 degrees yet it may feel colder as you are entering from the Aquatics Area because of the change in air humidity.
Join our new Enhance Fitness® class held at the Ridgely Community Center at 11:00am on Mondays, Wednesdays and Fridays. For more information on the class stop by the Welcome Center or visit our website (www.cumberlandymca.org).
ALL Instructors on deck...
Thanks for your feedback about our aquatic instructors teaching from deck policy. This policy is in place to enhance the safety and execution of your exercise class experience. Teaching from deck (or from the front of the room) allows all participants to have a clear visual of the technique/move and for the instructor to provide safe tips to help prevent participant injury. It is a standard of Group Fitness classes to have the instructor in a visible and accessible location.
Running a bit late?
Please be considerate of other members’ class experience. If you are running a bit late for a class, minimize the disruption to the class aura by entering quietly. Classes begin and end at a set time to optimize our workout time. Reap the benefits of the full workout and arrive a bit early to set up your space and equipment.
It feels TOO COLD in …
We appreciate your feedback about the indoor temperature ranges you experience in different parts of our facility. One area had a malfunctioning thermostat and we discovered that at times the weight room section of the wellness center was receiving 60 degree air. A replacement part and an adjustment of the programmable thermostat should put this problem behind us.
Although we have temperature variations in different parts of our facility, we try to keep our wellness center at a temperature which is comfortable for working out. With people exercising, we keep our settings in the upper sixties and that is lower than many non-active areas. Some individuals have found that wearing a top layer of clothing is helpful until their exercise routine warms them up.
Caution! Slippery When Wet.
Cleanliness and safety are priorities in the wellness center. Our wellness staff mops the weight room area early in the day and the cardio room area late in the day although this mopping schedule will adjust due to activity.
Let’s Play Together!
Thanks for the request for “Mommy & Me” classes. We do offer “Mommy & Me” time in the pool and are working to develop other classes.
Some like it hot….some like it HOT!!
Thanks for the feedback on the steam room temperature and condition. The temperature is at 105 which falls right in the middle of YMCA Steam Room Temperature standards (100 – 110 degrees).